INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Matcha Muse?

ou can reach us through the contact form on this page, or drop us an email at support@matchamuse.com. Our team usually replies within 24–48 hours (Mon–Sat).

How long will it take to receive my order?

Orders within India typically arrive in 3–5 business days

What is your return/refund policy?

We accept returns for unopened products within 7 days of delivery. If your product arrives damaged or you receive the wrong item, please contact us immediately for a replacement or refund.

How should I store my matcha?

For best freshness, keep your Matcha Muse pouch or can airtight, in a cool, dry place away from sunlight and moisture. Refrigeration after opening is recommended.

Do you offer bulk/wholesale orders?

Yes! If you’re a café, restaurant, or wellness brand interested in wholesale matcha, please contact us at business@matchamuse.com for partnership details.

How do I prepare Matcha Muse matcha?

Whisk 1–2 grams (about ½–1 tsp) with 60–80ml hot water (not boiling, ~80°C). Whisk in a zig-zag motion until frothy. You can enjoy it straight or add it to lattes, smoothies, or desserts.

Is Matcha Muse 100% natural?

Absolutely. Our matcha is pure ceremonial grade Japanese matcha with no additives, colors, or preservatives.

INFORMATION ABOUT US

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